FAQ
The questions owners ask first.
Short answers to what comes up most. Still unsure? Message us and we'll get back to you soon.
No. Guardrails set during onboarding keep it to your prices and policies; anything it isn't sure of — prices, safety, legal, financial — goes to a person. It never invents.
WhatsApp, SMS, email and web today; voice on real phone numbers via speech-assisted IVR. One assistant, one tidy thread across all of them.
No. You set the rules and guardrails up front; the assistant follows them automatically and hands to a person the moment something needs judgement — you stay in control of what it can and cannot do.
Your customers' data is kept private and handled under applicable privacy law — nothing is sold, and access is scoped to running your assistant. Full detail is on our Privacy page.
Yes. Configured with your rules, the speech-assisted phone line answers, screens and triages calls — taking a message, answering common questions, or transferring the right calls straight through to you or your team. You can even forward your mobile to it when you can't pick up, so the overflow still gets handled.
The demo runs in about ten seconds. Full onboarding is hands-on with us — we tune the assistant to your business voice and rules before it answers a single customer.
No — it's tuned to your business voice and rules, with a real person behind it for anything that matters. It answers within your limits and escalates when unsure.