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WhatsApp · SMS · email · voice

Routine handled.
People when it matters.

Your automated assistant answers WhatsApp, SMS, email and voice — booking, qualifying and filing the everyday stuff, 24/7. Anything that needs a human gets a clean, fast handoff.

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● Built by PowerConnex — 20+ years answering for business.

9:41
BW
Brightway Plumbing & Air
WhatsApp · Jenny
Do you do emergency call-outs tonight? Hot water's gone.
20:41
We do — I can get someone to you this evening. What's the address?
Read 20:41
12 Carlton Pde. The gas unit's leaking.
20:42
A leaking gas unit is urgent — I've escalated this to the Brightway team and they'll call you straight back. Can I confirm your number is 0412 555 123?
Escalated to team 20:42

How it works

Set it up once. It works the way you already work.

01

Connect your channels

WhatsApp, SMS, email and web — and phone: our speech-assisted IVR already answers on real numbers, transferring to a person when it matters.

02

Assistants answer, qualify, book, file

Instantly, around the clock, in your business's own voice.

03

Humans get clean handoffs

Anything an assistant shouldn't decide goes to a real person, fast — with the full thread.

Your assistant never freelances.

It answers live within the rules you set, and escalates to a real person the moment something needs judgement. No invented prices. No guessed advice. For email and anything you choose, it can draft for your approval first.

Within your rules

It answers within the limits you set — never inventing or overstepping.

Escalation rules you set

You decide what it can and can't decide.

A person when it counts

It escalates to a real person the moment something needs judgement.

What it does

Quietly capable, in the real world

ops reporting

Always-on ops reporting

Daily performance summaries pushed to the team on WhatsApp — no one logging in.

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field → office

Field agent to back office

Reps query and update the business system straight from WhatsApp.

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campaigns

Campaign-to-conversation

Ads and offers that land in a real conversation, not a dead form.

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Services

One assistant, five ways it earns its keep

Automated answering

WhatsApp, SMS, email and voice, handled by an automated assistant tuned to your business.

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Smart email desk

Inbox triage, drafts and summaries to your phone.

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Appointment & lead capture

Qualify, book, escalate.

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Campaign-to-conversation

Offers that start a conversation.

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Voice & IVR

Speech-assisted answering on real numbers.

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Questions

The things owners ask first

No. Guardrails set during onboarding keep it to your prices and policies; anything it isn't sure of — prices, safety, legal, financial — goes to a person. It never invents.

WhatsApp, SMS, email and web today; voice on real phone numbers via speech-assisted IVR. One assistant, one tidy thread across all of them.

No. You set the rules and guardrails up front; the assistant follows them automatically and hands to a person the moment something needs judgement — you stay in control of what it can and cannot do.

Your customers' data is kept private and handled under applicable privacy law — nothing is sold, and access is scoped to running your assistant. Full detail is on our Privacy page.

Contact

Don't fill a form if you don't want to.

Message us and an assistant answers — or leave your details and we'll come to you.